My exact client process

Have you ever wanted to book a session with a photographer and just felt completely lost on what was going on? I really hope not. But, I wanted to go ahead and tell you what my processes were so you could follow along and also learn what I am doing behind the scenes.

First, I receive your inquiry.

This is where you tell me that you saw something you liked and may be interested in hiring me. As soon as I get this message, I get to work. I send you a welcome email with information regarding going forward from that point. I will send a few more emails including information with my pricing (I like to be super upfront about them because I want you to be able to make a good decision), as well as a questionnaire to get the ball rolling.

Now, you fill out the questionnaire.

I have you do this so that way when we are in the consultation (the next step) I am not going to ask you a lot of these questions. I can do my research and try to make the consultation more about the details instead of “What are we doing the photos for?”

I want to get to know you and make sure I am a good fit for you. I send you all of these things before I even meet with you so that way if you can’t hire me for any reason (i.e. cost, style, not the services I offer) then we don’t waste anyone’s time. I certainly don’t want you to come see me and then realize that you can’t afford me, etc. I am very transparent and these steps will really help with that.

I also want to have you fill out this questionnaire before hand so that I can get a good idea of what you want and I can present you with ideas during your session. I look at inspiration from different photographers, my own work, as well as Pinterest.

Consultation time.

This is the time I get to know you, and vice versa. I want to make sure I am the perfect fit for you before you even hire me. I offer these either over the phone or in person. I understand that people have busy lives to live and can’t always meet in person. We can talk about anything you want to know about me and I will get to know you so that way I know what it is that I am going to capture during the session. It can also give me great ideas when planning your session. For example, I could have a high school senior that they are going to Indiana University in the fall. I will tell this person that we can totally showcase that in the session and I will make it a priority to get photos with him/her in that gear. It also gives you the time to learn about me, and ask me how my process goes.

Crossing your T’s and dotting your I’s.

So at the end of the consultation I will ask you if you would like to hire me. If yes, we will then go ahead and come up with a location, date, and time. Once we have all that information, I will create a contract for you to sign which will include the retainer payment attached to it. The retainer is to secure your spot. It will be due midway before your session with the final payment due before the session date. The contract must be signed before I can continue with booking your session. It’s not just to protect me, but it is especially meant to protect you, the client.

Session time!

Here is the fun part. The session. I will show up, snap the photos and give you an approximate date that I will have the photos ready for you. I do this the day of to make sure I don’t have anything else super crazy going on around that same time.

The behind the scenes magic.

This is where I do my work. I go through and pick out all the photos I plan on editing. This is where I take out anything that may not be in focus, someone is blinking, someone moved while I snapped the photo, or anything else that wouldn’t work. It’s not that I don’t want to show you every photo I took, but you would have taken those out to begin with so let me do that work for you. Then I go through and make any touch ups needed (lighting, composition, etc.).

Once I have done all of that I prepare 3 types of photos for you. One folder includes the high resolution photos for printing. Second, is the smaller version for online purposes. Third, has my watermark on it. You will get access to the third one. The first two are for me to use on social media, my website and to get your photos printed.

You’ll receive the gallery!

Typically I try to get a blog post sneak peek for you before I send the gallery. I typically do that the day before. Once I send the gallery, you can look through ALL of them. Pick and choose your favorites. You can even send that same link to anyone you think may want to purchase some as well. This is when I will send you information regarding ordering prints.

Order and receive.

Once you order your prints and pay the invoice I can get my lab started on it. I have my lab send everything to me first. I want to make sure you receive these pieces in tip top condition. Plus, some items take longer than others and I want you to get the WHOLE package all at once. (Also, if you decide to have these items shipped to you, it will cost you less to just put it all in once package). I’ll let you know when everything has arrived and I will get it to you as soon as possible.

Last, but not least.

The last step is to fill out a survey. It’s mainly so I can see how I did and how I can better my business. I want to make sure that if you didn’t think I did something right or if there was a way I could do it better, I would LOVE to hear your suggestions. I don’t know what it’s like getting any of this stuff from myself so I need to hear it. Tell me all.

I hope this post gives you better insight into how I run my business. I would love to hear any suggestions from you as well. Feel free to comment below anything you can think of.

The EXACT way I plan a photography session

I take a lot of steps to plan the best photography session for you. I wanted to go ahead and explain everything I do so you can get an inside look at the work I do.

First

I go based of the inquiry you send me. What are you interested in? If you say the mini session I am going to decide to do something less elaborate so we can squeeze as much as we can in that small time frame. If you say, the premium session, I know we have a lot more time. We can even decide multiple locations, different outfits, etc.

Second

Then I send you the questionnaire. Once you fill this out, I can REALLY start planning. I come up with ideas to present to you during our session. I can even use this to come up with follow up questions to try to get a better idea of what needs to be done. I look through Pinterest, find bloggers, and even come up with some locations right then and there. I will get a presentation ready for you, but it’s not a definite and can easily be changed.

Third

Consultation time. During this consultation, I will ask any follow up questions that I need and present to you my ideas. We can come up with new ideas as well and use this time as a planning session to get everything we need for the session.

Last

We make the final decision. We decide when, where, and what is going to happen during the session. We will decide if you or I need to bring anything extra and if there is any last things to tie up before the session.

I send you all this information and collect a bunch of answers so that way I can have something ready for you come time for the consultation. This way you aren’t waiting on me to come up with something right on the spot.

Hopefully this was informational and you can see how I plan a session before you even book with me.